Description
x| Fast 11 kW Portable EV Charger: Cover a distance of 67 km in just 1 hour of charging, at six times the speed of 8 A EV chargers. With a built-in maximum power trimmer featuring a multi-step adjustment scale from 6A/8A/10A/13A/15A/16A, you can easily adjust the power limit to suit your needs. |
| Simplified Smart Charging: Revolutionizes charging your EV into a streamlined and convenient process. EV Charger with timed charging, delayed charging, and real-time monitoring capabilities via a 2.4” easy-to-use display. It provides intelligent memory for your preferred current settings. |
| Designed for EV Charging: Suitable for a wide range of EVs and hybrids in the EU, this charger boasts a TÜV-certified Type 2 connector. The extremely high-quality and robust CEE plug 400V/16A is fully tested to the IEC60309 standard. |
| Compatibility: Compatible with all electric cars equipped with a Type 2/CCS Type 2 vehicle charging inlet, including Model Y/3/S/X, ENYAQ, EX30, ID.3, MG4, IX1, ID.4, EQA, I4, KONA, ID.7, EQB, XC40, NIRO, EV6, IONIQ 5, and more. |
| Comprehensive Safety Assurance: Equipped with 10 advanced safety features and an IP65 waterproof and dustproof rating, this charger offers unwavering safety assurance, allowing you to charge with confidence in all weather conditions. |
| What You Get: EV Charger (Portable, 11 kW, Type 2 Connector, CEE plug 400V 16A), user manual, storage bag, and friendly customer service. |
| Specification | Details |
|---|---|
| Name | Electric Vehicle Charger 11 kW (3-phase, Type 2, CEE Plug 16 A) |
| Power | 11 kW (6-step regulation: 6A / 8A / 10A / 13A / 15A / 16A) |
| Rated Voltage | 400 VAC, 3-phase |
| IP Rating | Type 2 Connector: IP55 | Control Box: IP65 | CEE Plug: IP44 |
| Cable Length | 6.5 m (Power Cable 0.5 m + Output Cable 6.0 m) |
| Power Plug | CEE Plug, 400 V / 16 A, IP44, 5-pin (6h) |
| Cable | H07BZ5-F TPU Jacket, 5G2.5 mm² |
| Control Box Material | ICCB PC housing with protective coating; dirt-repellent and durable |
| Connector Material | Type 2 connector, PC housing |
| Dimensions (Control Box) | L 220 mm × W 98 mm × H 58 mm |
| Weight | 3.0 kg (net); 3.5 kg (gross) |
| Standards / Regulations | IEC 62196-2, IEC 61851-1 |
| EV Charging Mode | IC-CPD Portable EV Charger (Mode 2) |
| Operating Temperature | −30 °C to +50 °C |
| Application | Portable IC-CPD (Mode 2) enables EV owners to connect and charge via AC power anywhere, subject to local grid and device version. |
| Smart Features | Plug & Play, delayed charging, timed charging, current regulation, proactive safety protection, intelligent shutdown & recovery |
2 Year Warranty
xRamTouch Warranty Information Summary
RamTouch products (including EV Chargers, EV Cables, and related accessories) are covered by a Two (2) Year Limited Warranty from the date of original purchase. This warranty is provided by iGreen Power Technology Co., Limited.
What the Warranty Covers:
This warranty covers defects in workmanship and materials that occur during normal intended use within the applicable warranty period. We will, at our discretion, repair or replace the defective product or part.
Conditions for Warranty Claim Approval:
- You must have purchased the product directly from RamTouch or an authorized dealer.
- You must provide proof of the date of purchase (e.g., sales receipt or order confirmation).
- You must provide a detailed description of the suspected fault or issue.
- You must provide clear photos and/or videos demonstrating the issue if requested.
- You must have used the product as intended and according to the instructions.
What the Warranty Does Not Cover:
- Defects caused by third-party modifications.
- Improper installation.
- Attempted repairs by unauthorized persons.
- Misuse, neglect, or accidents.
- Cosmetic damage (scratches, dents).
- Normal wear and tear or material breakdown over time.
How to Submit a Warranty Claim:
- Contact Us: Email our support team at after-sales@ramtouchshop.com or use the contact form on our website: https://www.ramtouchshop.com/pages/contact-us.
- Provide Details: Include your order number (or proof of purchase), a detailed description of the issue, and attach clear photos and/or videos showing the fault.
- Review: Our support team will review your claim and respond within 2–3 business days.
- Resolution: We will guide you through troubleshooting or arrange for repair or replacement if the claim is approved.
Important Notes:
- This warranty is in addition to your statutory consumer rights.
- We may have limited liability for commercial use without prior agreement.
- The warranty is valid only in the country where the product was originally sold.
This warranty process does not affect your statutory legal rights regarding faulty or misdescribed products.
The use of your personal information for warranty claims is governed by our Privacy Policy.
Shipping & Return
xShipping Policy
Shipping Origin
Our products are dispatched from our warehouses located in either the European Union (EU) or the United Kingdom (UK), depending on the destination country and the availability of the item in stock.
Free Shipping
We are pleased to offer complimentary shipping to the following countries:
| Belgium | France | Poland | The United Kingdom |
| Italy | Germany | Spain | The Netherlands |
| Austria | Portugal | Luxembourg | Denmark |
| Sweden | Finland | Ireland | Bulgaria |
| Croatia | Cyprus | The Czech Republic | Estonia |
| Greece | Hungary | Slovenia | Slovakia |
| Romania | Lithuania | Malta |
Please note: Our logistics system currently does not extend to other EU countries.
Product Availability
At this time, our products are exclusively available for sale within EU and UK countries.
Order Processing
We aim to dispatch all orders within 1 working day of purchase. During peak periods, processing may extend to 3 working days. However, we always strive to dispatch your product as quickly as possible. Once your order has been dispatched, you will receive an email notification with tracking information (shipped via AMZ, DHL, GLS, UPS, or other carriers).
Order Amendments
Please note: Once your order has been submitted, we are unable to amend the shipping address or cancel the order.
Shipping Delivery Times
Your order will require 1–2 business days for processing. The following delivery options are available:
| Method | Cost | Countries | Delivery Time |
|---|---|---|---|
| Standard Delivery | Free | Belgium, France, Poland, the United Kingdom, Italy, Germany, Spain, the Netherlands, Austria, Portugal | 3–5 Working Days |
| Standard Delivery | Free | Luxembourg, Denmark, Sweden, Finland, Ireland, Bulgaria, Croatia, Cyprus, the Czech Republic, Estonia, Greece, Hungary, Slovenia, Slovakia, Romania, Lithuania, Malta | 5–10 Working Days |
Consumer Rights
As a consumer, you have the right to cancel your order within 14 days of receiving your goods, in accordance with UK & EU consumer protection regulations. For more information about returns and refunds, please refer to our Return and Refund Policy.
Damaged Shipments
Upon arrival, please inspect your order for any damage, missing, or incorrect items. Report any damages immediately to avoid additional freight charges. We are not liable for such issues after 30 business days or for lost or stolen items. Claims for missing or stolen packages must be filed with the carrier.
Risk of Loss
Our shipping terms are FOB shipping point, meaning you assume risk and ownership upon carrier acceptance. While we cannot take responsibility for lost or stolen packages, we will assist in filing a claim. You must contact us immediately if the entire shipment was not received within 2 full days of the carrier’s estimated delivery date. All claims should be made within thirty days of the shipping date.
Contact Information
If you have any questions regarding your order, please do not hesitate to contact us at after-sales@ramtouchshop.com.
FAQ
xQ1: Is this charger compatible with my electric vehicle?
Yes! This portable 11 kW EV charger uses a Type 2 connector (EU standard) and is compatible with all EVs and PHEVs with Type 2 / CCS2 inlets. Works perfectly with Tesla, VW ID.3/ID.4/ID.7, BMW iX1/i4, Mercedes EQ series, Hyundai IONIQ 5/6, Kia EV6, Volvo XC40, MG4, Skoda Enyaq, and more.
Q2: What kind of plug does it use?
This charger is equipped with a robust CEE red industrial plug (400V, 16A, 5-pin, 6h), compliant with IEC60309 standards. It is designed for 3-phase power, ensuring reliable 11 kW charging performance.
Q3: What charging power does it provide?
The charger delivers up to 11 kW (16A, 3-phase), which adds about 67 km of driving range per hour of charging. It is 6 times faster than standard 8A portable chargers.
Q4: Can I adjust the charging current?
Yes – the built-in smart regulator allows you to set charging current from 6A, 8A, 10A, 13A, 15A up to 16A, giving you full control for home circuits, solar energy, or off-peak charging sessions.
Q5: Does it support delayed or timed charging?
Absolutely. The charger includes both delayed charging and timed charging modes. You can schedule charging for off-peak electricity hours. The intelligent memory also remembers your last current setting automatically.
Q6: How do I monitor charging?
The built-in 2.4” LCD display provides real-time monitoring of current, voltage, temperature, charging time, and error codes for safe and transparent charging control.
Q7: Is it safe for outdoor use?
Yes – this charger has IP65 waterproof and dustproof protection, along with 10 advanced safety features including over-voltage, under-voltage, over-current, short circuit, and temperature protection. Safe charging in all weather conditions.
Q8: Is this a portable charger?
Yes – the RamTouch 11 kW charger is lightweight, portable, and comes with a storage bag. It’s a perfect “mobile wallbox” solution for traveling, long road trips, or as a reliable backup charger.
Q9: What’s included in the package?
You will receive: 1× Portable EV Charger (11 kW, Type 2 connector, CEE 400V 16A plug), 1× user manual, 1× storage bag, and friendly customer service.
Q10: Does it come with warranty and certifications?
Yes – all RamTouch chargers are TÜV tested, CE and RoHS certified, and come with a 2-year warranty backed by our dedicated support team.
Still unsure? Contact us anytime.
Electric Vehicle Charger | 11 kW | Type 2 | CEE Plug (16A, 5-Pin, 6h, 400V, Red) | Adjustable Current | Delay Start | Timed Charging | Safe & Fast Charging for All EVs & PHEVs
Elegant and Durable: Streamlined Design with Superior Performance
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