COOKIE POLICY

Last updated: 1 April 2025

This Policy explains how RamTouch EV Chargers (“RamTouch”, “we” or “us”) uses cookies and other trackers to provide functionality and enhance the user experience for people (“visitors” or “users”) who visit our [Your Website Domain Here] website (“Site”).

1. What are cookies and other trackers?

Cookies are text files that are placed on your computer or mobile or handheld device (such as smartphones or tablets) when you visit certain pages on the internet. They are used to “remember” when your computer or device accesses this Site. Cookies are stored in your browser. The cookie will help the Site, or another website, to recognize your device the next time you visit. Most cookies won’t collect information that directly identifies you as a person, and will instead collect more general information such as how visitors arrive at and use our Site. Cookies may, however, be used to create a profile of the visitor's activities on the Internet.

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your device’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

2. Types of cookies

Session cookies

Session cookies are stored only temporarily during a Browse session and are deleted from the visitor’s device when the browser is closed.

Persistent cookies

This type of cookie is saved on your device for a fixed pre-defined period of time (usually a couple of months) and is not deleted when the browser is closed. Persistent cookies are used where we need to be able to recognize your device for more than one Browse session. Persistent cookies used on this Site have a maximum lifespan of thirteen months; please see below for further details.

First party cookies

First party cookies are set by the website you are visiting and they can only be read by that site.

Third party cookies

Third party cookies are not set by the owner of the website you are visiting, but by a different organization. For example, advertisers and other third parties may use their own cookies when you click on an advertisement or link on our Site or we might engage a third-party analytics company that will set their own cookie to perform this service.

3. Categories of cookies

The different types of cookies set out above can be categorized as follows:

Strictly necessary cookies:

These are cookies that are required for the operation of our Site, such as to ensure security. Other strictly necessary cookies allow us to provide services that you expressly request, such as a default language. These cookies do not require your consent and cannot be switched off (although in some cases you can change your requests). You can set your browser to block or alert you about these cookies, but some parts of our Site may not work if you block these types of cookies.

Performance cookies:

These allow us to analyze Site usage, namely to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that visitors are finding what they are looking for easily. If you do not consent to these types of cookies we will not be able to improve our Sites based on information from your visit.

Functional cookies:

These cookies are used to provide certain functionalities to you by recognizing you when you return to our Site so that we can offer you a better experience on this Site. For instance, this enables us to set a cookie to store your preferences regarding the cookies on our Site.

Targeting cookies:

These cookies are used to tailor advertisements and content to your interests (“Targeting”), both within and beyond our Sites. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the Targeting displayed on it, and the marketing messages we send to you, more relevant to your interests. We may also share this information with third parties who provide a service to us for this purpose. These cookies are sometimes also referred to as Targeting cookies. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the Targeting campaign and to monitor from which Targeting source a visitor was directed towards our Site so that we know whether it is worth us investing in that particular Targeting source.

These cookies may be set through our Site or by our third party Targeting partners. They may be used by those Targeting partners to build a profile of your interests and show you relevant adverts on other sites. They do not store directly identifying personal information, but are based on uniquely identifying your browser and Internet device. If you do not consent to these types of cookies, you will experience less targeted Targeting (but not less Targeting overall).

4. Social media links

This site may contain links to RamTouch EV Chargers specific social media pages. These links are not plug-ins, they are simply links to external RamTouch EV Chargers social media pages via standard website functionality. No cookies are dropped in relation to these links when Browse the Site. Should you click any of these links you will be directed to the relevant social media page. Each of these social media companies operates their websites separately to RamTouch EV Chargers including their own cookie policies and privacy policies and settings, please visit the respective social media companies privacy information for further details.

5. Storage periods

The various cookies used by our Site have different storage periods, at the end of which your data will no longer be stored. Session cookies will be deleted once you close your browser. Persistent cookies implemented on our Site will be kept for a period of time. Please refer to the cookies table below to learn about the specific storage periods of the cookies we use.

6. What cookies do we use?

We use different categories of both session and persistent cookies on our Site, which can either be first or third party cookies.

Information on the cookies that we use on our Site (their names and categories, their storage period and whether third parties have access to the cookies) are set out in the table below. Please refer to the next section in order to learn how you can manage your cookie preferences.

Cookie List

WARNING: The following cookie list is copied from the YETI Cookie Policy. Your RamTouch website likely uses a different set of cookies, especially if it's built on Shopify. You MUST audit your RamTouch website to identify the actual cookies you use and replace this list with your own accurate information.

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies, which may be set by us or third-party providers, are necessary for the website to function, and we do not offer an option for them to be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms, or they may be set when you simply load a page.  You can set your browser to block or alert you about these cookies, but some parts of the site will not then work if you block them.

Strictly Necessary Cookies

Cookie Subgroup	Cookies	Cookies used
www.shopify.com	keep_alive	First Party
ramtouchshop.com	BVBRANDSID	First Party
ramtouchshop.com	BVBRANDID , shopify_pay_redirect , cart_currency , secure_customer_sig , cart_sig , OptanonAlertBoxClosed , cart , OptanonConsent	First Party
imgs.signifyd.com	tmx_guid, thx_guid	Third Party
shop.app_pay_session		Third Party
api.bazaarvoice.com	AWSELB, AWSELBCORS	Third Party

Performance Cookies

These cookies, which may be set by us or third-party providers, mainly allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you block these cookies, we cannot use them to know when you have visited our site, and will be less able to monitor its performance.

Performance Cookies

Cookie Subgroup	Cookies	Cookies used
ramtouchshop.com	_ga_xxxxxxxxxx , _shopify_sa_t , _shopify_sa_p	First Party
testing-ramtouch.myshopify.com	_gclxxxx	First Party
com_shopify_s		First Party
ramtouchshop.com	_gid , _ga , _shopify_y , _landing_page , _gat , _orig_referrer	First Party
www.googletagmanager.com	_ga_xxxxxxxxxx	Third Party
connect.nosto.com	2c.cId	Third Party

Functional Cookies

These cookies mainly enable the website to provide enhanced functionality and personalization. They may be set by us or by third- party providers whose services we have added to our pages. If you block these cookies then some or all of these services may not function properly.

Functional Cookies

Cookie Subgroup	Cookies	Cookies used
ramtouchshop.com	_gd############# , wpm-test-cookie	First Party
spotify.com	sp_t, sp_landing	Third Party

Targeting and Social Media Cookies

These cookies may be set through our site by or in collaboration with our advertising and social media partners. They may be used by those companies mainly to build a profile of your interests and show you relevant ads on other sites. If you block these cookies, you will experience less targeted advertising.

Targeting and Social Media Cookies

Cookie Subgroup	Cookies	Cookies used
ramtouchshop.com	receive-cookie-deprecation	First Party
https://www.googletagmanager	_gcl_au	First Party
ramtouchshop.com	_uetsid , _ga_xxxxxxxxxx , NoCookie , _gclxxxx , _fbp , _clsk , _clck , _uetvid	First Party
bing.com	MUID	Third Party
doubleclick.net	test_cookie, IDE	Third Party
youtube.com	VISITOR_PRIVACY_METADATA, VISITOR_INFO1_LIVE, YSC, __Secure-ROLLOUT_TOKEN	Third Party
static-tracking.klaviyo.com	__kla_id	Third Party
bat.bing.com	MSPTC	Third Party

7. Information about tracking with Google Analytics

We use Google Analytics. With Google Analytics, interactions of Site users are tracked and systematically evaluated using cookies. The following data will be processed in connection with the use of Google Analytics:

• Your IP address
• The Site you visited
• The last website you were on before visiting our Site
• The subpages that are visited
• The length of stay on the Site
• The frequency of visits to the Site

The legal ground for the processing of your personal data is your consent according to Art. 6(1)(a) General Data Protection Regulation (“GDPR”).

The purpose of the processing of your personal data is to analyze and evaluate your behavior on our Site. This helps us to constantly improve our own Site and its user-friendliness.

8. Managing cookies and withdrawing consent

We will obtain your consent to the use of the cookies set out in this Policy when you first access the Site and if we introduce any new cookies to the Site (unless they are strictly necessary cookies). If so, when you visit the Site, a pop up or banner will appear to inform you about our use of such cookies.

By clicking ‘Accept’ (or a similar button), you consent to the use of all non-necessary cookies. You can also manage your preferences through the cookie settings provided in the banner. These settings allow you to choose which types of cookies you allow.

If you accept trackers, this will allow us to track your Browse in accordance with the purpose of each tracker.

If you refuse cookies, we will not set those cookies on your device, except strictly necessary cookies and a cookie to remember that you don't want any cookies set when you visit the Site.

If you want to withdraw your consent at any time, you can do so through the cookie settings/banner on our website or by adjusting your browser settings.

Blocking all cookies will have a negative impact upon the usability of many websites, including ours. If you block cookies, you will not be able to use all the features on our Site. You can also delete cookies already stored on your computer. However, deleting cookies might have a negative impact on the usability of many websites, including ours. You can find further information on managing cookies in most browsers also here: http://www.allaboutcookies.org/.

9. Changes to this Policy

We reserve the right to modify this Cookie Policy from time to time. If we make any changes to this Cookie Policy, we will change the "Last Update" date above, post the updated Cookie Policy on this page and may ask you to re-consent to our changed use of cookies, depending on the nature of the changes.

10. Contacting us

If you have any queries in connection with this Cookie Policy, please contact us at:

Email: after-sales@ramtouchshop.com

WhatsApp: https://wa.me/8613794855637

Postal Address: Room 1508, 15th Floor, Phase 2, Yalan Center, 625 Nathan Road, Mong Kok, Hong Kong