Terms of Service

Last updated: 1 April 2025

This website is operated by RamTouch EV Chargers - RamTouch EU. Throughout this site, the terms “we”, “us,” and “our” refer to RamTouch EV Chargers, with its registered officeRoom 1508, 15th Floor, Phase 2, Yalan Center, 625 Nathan Road, Mong Kok, Hong Kong. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

1. Scope of Application, Conclusion of a Purchase Agreement

1.1 These General Terms and Conditions ("General Terms and Conditions") apply to all agreements that RamTouch EV Chargers ("RamTouch" or "we") concludes with a customer who is a consumer, i.e., every natural person who enters into a legal transaction for purposes that predominantly are outside such person's trade, business, or profession, ("you") on the basis of online orders, e.g., via the website of RamTouch ("Website"). If anything is unclear to you or you have any questions about these General Terms and Conditions, please contact us at: after-sales@ramtouchshop.com or Whatsapp +86 13794855637.

1.2 The products displayed on our Website constitute a non-binding product catalog. Our product offerings on the Website are non-binding and do not constitute an offer to conclude a purchase agreement.

By placing an order via the Website, you make a binding offer to purchase the relevant products and, thus, to conclude a purchase agreement ("Agreement").

To place an order, you may, as a first step, put our products into your shopping basket in a non-binding manner and then correct your entries at any time by adjusting your cart before placing your binding order. In the basket itself, you can change the quantity of a product or delete a product from your basket at any time. Next, you are required to enter all of the data that is relevant to the processing of your order (first and last name, invoice and delivery address, selection of a payment method and payment details, e-mail address, shipping details and phone number). During the order process, we provide you with technical resources in the form of a standard check for completeness and plausibility (check to see whether all mandatory fields have been completed and whether the characters entered are appropriate for the mandatory field in question) to help you to recognize any errors you have possibly made in your entries. Your order data is then summarized once again for your final check. By clicking on the "Order and pay" button, you place a binding order for the products in your basket. By clicking on the “Order and pay” button and placing a binding order, you accept these General Terms and Conditions and our Privacy Policy.

Receipt of the order will be confirmed by us via e-mail to you ("Receipt Confirmation") without undue delay. The Receipt Confirmation does not yet constitute the acceptance of your order unless it expressly declares such an acceptance; in this case, the Agreement shall be deemed to have been concluded as a result of the acceptance. In all other cases, an Agreement is deemed to have been concluded at the time at which the products you have ordered are dispatched as stated in Clause 4.1 and 4.2 and you receive a further separate e-mail from us informing you of the dispatch ("Dispatch Confirmation"). The Dispatch Confirmation will also contain all details of the Agreement (including the details of the order and these General Terms and Conditions as well as the Privacy Policy).

We reserve the right in our sole discretion not to accept your order. If the Receipt Confirmation does not expressly declare an acceptance of your order and your products are not dispatched within five working days from receipt of the Receipt Confirmation, your offer to conclude an Agreement shall be deemed to have been rejected.

If you have selected PayPal or other express checkout methods as your payment method as stated in Clause 3.2, the Agreement may be deemed to have been concluded at the time you confirm the payment instruction to the respective payment provider.

1.3 The language available for the conclusion of an Agreement is: English.

1.4 You can place your order as a guest or you may register on our Website when you place your order and create a customer account ("Customer Account"). If you create a Customer Account when you place your order, the details of your order and the Agreement will be stored therein; you can then review the details in your Customer Account. We will also send to you the order details and these General Terms and Conditions with the Dispatch Confirmation as stated in Clause 1.2 para. 4. You also have the option of reading and downloading these General Terms and Conditions at any time via our Website.

1.5 You are entitled to withdraw from the Agreement in accordance with the instructions on withdrawal pursuant to Clause 9.

1.6 If you wish to amend or cancel your order immediately after having clicked “Order and pay,” please contact our customer service team who will do their best to help. You can reach them under Whatsapp +86 13794855637 or after-sales@ramtouchshop.com. Your statutory withdrawal rights remain unaffected.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent for any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service.

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. General Conditions

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

4. Registration, Customer Account and Data Protection

4.1 In order to register on our Website, you may be required to complete the mandatory fields in the registration form correctly and in full. The registration is successfully completed if it has been confirmed by us with a corresponding confirmation e-mail.

4.2 Your personal login details have to be stored in a way that protects them against access by third parties. If third parties become aware of your login details nonetheless, then you shall inform us immediately and change your login details. You are also responsible for ensuring the accuracy of the data specified by you for each new order.

4.3 Further information on the handling of your personal data is set out in our Privacy Policy.

5. Terms and Conditions of Payment, Shipping Costs, Return Shipping Costs

5.1 All prices for products displayed on the Website are stated in GBP, EUR and may include statutory VAT where applicable. All transactions will be processed in GBP, EUR.

5.2 The following payment methods may be available:

• Credit card (MasterCard, VISA, American Express, etc.): Your credit card will be charged upon acceptance of your order according to Clause 1.2.
• Express Checkout (e.g., Apple Pay, Google Pay): When using express checkout, you'll need to verify your account with the respective provider.
• PayPal: You pay the invoice amount via the online provider PayPal. In general, you have to register or be registered with PayPal, enter your login details to confirm your identity, and then confirm the payment instruction to us. You will receive further information during the order process.
• Other payment methods as indicated on our Website.

5.3 All debit and credit card payments are subject to validation and authorization by the relevant card issuer. If for any reason the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery to you. We will at all times ensure that our website is as secure as possible. In addition, we will take all reasonable care to protect the details of your order and payment. However, except in the case of proven negligence on our part, we will not be liable for any losses you incur if a third party gains unauthorized access to your personal information on our website.

5.4 For each binding order you place via the Website, you will receive an invoice for the amount payable by you. The invoice will be attached to the Receipt Confirmation as stated in Clause 1.2 if this constitutes the acceptance of your order or, otherwise, to the Dispatch Confirmation as stated in Clause 1.2.

5.5 In the event of default in payment, we are entitled to our statutory rights.

5.6 Set-off and exercise of a right of retention by you due to contested counterclaims or counterclaims which are not final are excluded. The exercise of any retention right by you is also excluded to the extent that the counterclaims are not based on the same contractual relationship.

5.7 All prices for products displayed on the Website do not include shipping costs as well as customs duties and other similar public charges, unless otherwise expressly agreed. These will be charged over and above the specified product prices.

5.8 The shipping costs will be automatically specified in your basket and displayed in the summary of the order data as stated in Clause 1.2. These costs will also be included in the invoice as stated in Clause 5.4.

6. Dispatch and Delivery

6.1 Any date of dispatch communicated by us shall be approximate and may deviate unless an exact date has been expressly agreed.

6.2 The date of dispatch shall be the date on which the products purchased by you are handed over to a transport person delivering the products.

6.3 我们配送至欧洲、英国以及部分特定地区。具体的配送范围将在购买时根据物流显示为准。

6.4 The product availability can generally be seen in the product description. Products shall be delivered within 3-20 working days unless no or a deviating delivery period is indicated with regard to the respective product on our Website.

6.5 In the event that a product you have ordered via our Website is (temporarily) unavailable when you are placing the order, we will inform you immediately about the non-availability. In case a product is permanently unavailable, we will refrain from accepting your order. An Agreement will not be concluded in this case.

6.6 In the event an Agreement is concluded and our supplier fails to make a delivery relevant for the delivery of a product ordered by you, then any applicable period for delivery according to this Clause 6.4 shall be deemed to have been extended until a reasonable time after the respective delivery is made by our supplier, provided that our supplier's failure to timely supply is not based on our fault or negligence and we have made a corresponding order from the supplier without undue delay.

6.7 If a product is permanently unavailable or cannot be timely delivered as stated in Clause 6.6, we will inform you immediately. In the event a product is unavailable and the delivery cannot be assured by the delivery from our supplier within the foreseeable future, we shall be entitled to withdraw from the Agreement. In such case, we will reimburse you all the payments you have made with respect to the order, if any. Your rights in connection with the default in delivery shall remain unaffected by this provision 6.7.

6.8 We are entitled to deliver products you have collectively ordered in partial deliveries, provided that the products can be used separately. We will bear any additional shipping costs caused thereby.

7. Ownership of Products

We retain title to the products delivered to you until the payment for them has been made in full.

You are not entitled to resell any products delivered to you which are subject to the retention of title as stated in this Clause 7 unless we have granted prior written consent to such resell.

8. Liability for Defects

8.1 In the event of defects in the products, the statutory provisions shall apply. We are under a legal duty to supply products that are in conformity with our Agreement.

8.2 When we supply you with a product, your legal rights entitle you to the following (this may vary based on your location):

• To receive goods that are of satisfactory quality.
• To receive goods that are fit for purpose.
• To receive goods that match the description, sample, or model.

If the product you receive is defective, please contact our customer service team by emailing after-sales@ramtouchshop.com or Whatsapp +86 13794855637. Your statutory rights remain unaffected.

8.3 Claims for damages due to defects shall be governed by statutory law, though modified by the provisions in Clause 9.

9. Further Liability

9.1 We shall not in any event be liable to you or anyone else in relation to our Agreement and sales of products through our Website for business-related loss, damage, or costs such as lost data, lost profits, or business interruption, to the extent permitted by applicable law.

9.2 We shall have no liability for loss, damage, or costs in relation to our Agreement or sales of products through our Website attributed to: (a) your own fault; (b) a third party unconnected with our own performance; or (c) any other events which are outside our or our suppliers' reasonable control.

9.3 Nothing in these Terms shall limit or exclude our liability to you where this is prohibited by law, including for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation.

9.4 To the extent our liability is excluded or limited as stated in this Clause 9, this shall also apply to our employees, directors, representatives, and agents.

10. Right of Withdrawal (If Applicable in Your Jurisdiction)

10.1 You may have a right to withdraw from the Agreement subject to the following provisions, if applicable in your jurisdiction.

Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or, if you have ordered multiple goods and we have delivered them separately, the last good.

To exercise the right of withdrawal, you must inform us (RamTouch EV Chargers - RamTouch EU, Room 1508, 15th Floor, Phase 2, Yalan Center, 625 Nathan Road, Mong Kok, Hong Kong, after-sales@ramtouchshop.com, Whatsapp +86 13794855637) of your decision to withdraw from this contract by a clear statement. You may use the attached model withdrawal form (see below), but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than: (a) 14 days after the day we receive back from you any goods supplied; or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or (c) if there were no goods supplied 14 days after the day on which we are informed about your decision to withdraw from this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (see below). We will carry out such reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

We will cover the cost of returning the goods during this period, unless otherwise specified.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To RamTouch EV Chargers - RamTouch EU, Room 1508, 15th Floor, Phase 2, Yalan Center, 625 Nathan Road, Mong Kok, Hong Kong, after-sales@ramtouchshop.com, Whatsapp +86 13794855637:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Date

___________

(*) Delete as appropriate.

11. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate and timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

12. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

13. Products or Services (if applicable)

Certain products or Services may be available exclusively online through our website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to limit quantities of any products or Services that we offer. All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

14. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us and may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we change or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, so we can complete your transactions and contact you as needed.

15. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability whatsoever arising from your use of these optional third-party tools.

16. Third-Party Links

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant and will not have any liability for third-party materials or websites.

17. User Comments, Feedback, and Other Submissions

If you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

18. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

19. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

20. Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content for unlawful purposes, to solicit others to perform unlawful acts, to violate regulations, or to infringe upon or violate our intellectual property rights or others'. We reserve the right to terminate your use of the Service for violating any prohibited uses.

21. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are provided “as is” and “as available.”

To the fullest extent permitted by applicable law, in no case shall RamTouch EV Chargers - RamTouch EU or its affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the Service or any products procured using the Service.

22. Indemnification

You agree to indemnify and hold harmless RamTouch EV Chargers - RamTouch EU and its affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms of Service.

23. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms of Service.

24. Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services.

25. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

26. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of China.

27. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

28. Contact Information

Questions about the Terms of Service should be sent to us at Whatsapp +86 13794855637.

Our contact information is also available at after-sales@ramtouchshop.com.