Website Operator

This website is operated by RamTouch EV Chargers. Throughout this website, the terms “RamTouch”, “we”, “us”, and “our” refer to RamTouch EV Chargers, operated by iGreen Power Technology Co., Limited.

Our registered office address is Room 1508, 15th Floor, Phase 2, Yalan Center, 625 Nathan Road, Mong Kok, Hong Kong.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Acceptance of These Terms

Please read these Terms carefully before accessing or using our website. By accessing the website, using our services, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not access the website, use our services, or place an order through our online store.

Scope of Application

These Terms apply to agreements between RamTouch and customers who purchase products through our website. Unless otherwise stated, these Terms are intended for individual consumer purchases.

If you are purchasing for business, resale, installation, fleet, trade, or bulk use, additional or different terms may apply. Please contact us before placing such orders if you require business specific terms.

Eligibility to Use the Website

By using our website or placing an order, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian where required.

You must not use our website or products for any unlawful, unsafe, fraudulent, or unauthorised purpose.

Order Confirmation and Dispatch

After you place an order, we may send an order receipt or confirmation email. This confirms that we have received your order, but it does not always mean that your order has been accepted.

In most cases, a purchase agreement is formed when the ordered products are dispatched and we send you a dispatch confirmation email.

Right to Refuse or Cancel Orders

We reserve the right to refuse, limit, or cancel an order where permitted by law, including where a product is unavailable, payment is not authorised, information is inaccurate, fraud is suspected, or there has been an obvious pricing or product information error.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

Language of Contract

The language available for concluding a purchase agreement through this website is English, unless another language is expressly made available during the order process.

If translated versions of any policy are provided, the English version may prevail unless applicable law requires otherwise.

Guest Checkout and Customer Accounts

You may be able to place an order as a guest or create a customer account. If you create an account, you are responsible for keeping your login details secure and for ensuring that the information in your account is accurate.

Please inform us promptly if you believe your account has been accessed without authorisation.

Shipping Costs and Delivery

Shipping costs, delivery methods, and estimated delivery times will be displayed at checkout or explained in our Shipping Policy.

Delivery estimates are not guaranteed unless expressly stated. Delays may occur due to logistics disruption, customs procedures, public holidays, carrier issues, stock availability, or events outside our reasonable control.

Availability and Partial Delivery

Product availability is shown on the website where possible. If a product becomes unavailable after you place an order, we will inform you and may cancel the affected item or order where permitted by law.

We may deliver products in separate parcels where appropriate. We will not charge extra shipping costs for partial deliveries caused by us.

Ownership of Products

Ownership of products transfers to you only after we have received full payment for the relevant products, unless applicable law provides otherwise.

Products purchased for individual consumer use should not be resold commercially unless we have given prior written consent.

Consumer Rights and Product Conformity

We are under a legal duty to supply products that conform to the purchase agreement. Your statutory rights in relation to faulty, damaged, defective, or misdescribed goods remain unaffected.

Depending on your location, you may have rights to goods that are of satisfactory quality, fit for purpose, and as described.

Returns, Refunds, and Withdrawal Rights

Eligible consumers may have a statutory right to withdraw from an online purchase within 14 days. RamTouch may extend this period to 30 days for eligible individual consumer orders, as explained in our Return and Refund Policy.

Please review our Return and Refund Policy for return conditions, return shipping costs, refund timing, exclusions, and the return process.

Warranty

RamTouch provides warranty coverage for eligible products subject to the terms, requirements, exclusions, and procedures set out in our Warranty Policy.

This warranty is provided in addition to your statutory rights and does not affect your rights in relation to faulty or misdescribed goods.

Accuracy of Website Information

We make reasonable efforts to ensure that product information, prices, images, specifications, availability, delivery information, and other website content are accurate.

However, errors, inaccuracies, or omissions may occur. We reserve the right to correct such information and, where permitted by law, cancel or refuse orders affected by obvious errors.

Product Images and Descriptions

We try to display product images, colors, dimensions, features, and descriptions as accurately as possible. Actual product appearance may vary slightly depending on screen settings, product updates, production batches, or packaging changes.

Product descriptions and prices may be updated from time to time without prior notice.

Changes to Products, Services, and Prices

We may modify, discontinue, or update products, services, prices, features, or website content at any time, subject to applicable law and any purchase agreement already formed with you.

We are not liable for product or price changes that apply after your order has been completed, except where required by law.

Billing and Account Information

You agree to provide current, complete, and accurate purchase, billing, delivery, contact, and account information for all orders placed through our website.

We may contact you using the email address, billing address, delivery address, or phone number provided at the time of order if there is an issue with your purchase.

Optional Third Party Tools

We may provide access to third party tools, services, applications, payment systems, review tools, analytics tools, or embedded functions. These tools may be provided by external providers and may be subject to their own terms.

We are not responsible for third party tools where they are outside our control, except where applicable law provides otherwise.

Third Party Links

Our website may contain links to third party websites, platforms, services, or content. Such links are provided for convenience only.

We do not control third party websites and are not responsible for their content, terms, privacy practices, or cookie practices.

User Comments and Submissions

If you send feedback, reviews, suggestions, ideas, images, videos, or other submissions to us, you confirm that you have the right to provide them and that they do not infringe the rights of any third party.

Where permitted by law, we may use feedback or non confidential submissions to improve our products, services, website, and customer experience.

Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use, disclose, store, and protect personal information.

Intellectual Property

All website content, including text, product images, graphics, design elements, logos, product names, page layouts, and other materials, is owned by RamTouch or used with permission.

You may not reproduce, copy, distribute, modify, sell, or exploit any part of the website or its content without our prior written permission, except where permitted by law.

Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for business related losses, loss of profits, loss of revenue, loss of data, business interruption, or indirect or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

Liability That Is Not Excluded

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law.

Your statutory consumer rights remain unaffected.

Indemnification

Where permitted by law, you agree to indemnify and hold RamTouch, its affiliates, employees, officers, agents, and service providers harmless from claims, losses, damages, liabilities, and reasonable costs arising from your breach of these Terms or misuse of the website.

This does not limit any consumer protection rights that cannot be excluded by law.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or removed where necessary.

The remaining provisions will continue to apply.

Termination

These Terms remain effective unless terminated by you or us. You may stop using our website at any time.

We may suspend or terminate access to the website where we reasonably believe that these Terms have been breached or that access may create legal, security, fraud, or operational risks.

Entire Agreement

These Terms, together with the policies referenced on this page, constitute the agreement between you and RamTouch regarding use of the website and purchase of products through the website.

They replace prior versions of these Terms, unless a separate written agreement applies.

Governing Law

These Terms are governed by the laws applicable to the business operator, subject to any mandatory consumer protection rights that apply in your country or region.

If you are a consumer, nothing in these Terms deprives you of mandatory legal protections provided by the laws of your country or region of residence.

Changes to These Terms

We may update, change, or replace parts of these Terms from time to time by posting the updated version on this page.

The latest version will apply from the date it is posted, unless otherwise stated. Your continued use of the website after changes are posted means that you accept the updated Terms.