RamTouch Privacy Policy
How We Collect, Use, and Protect Your Personal Information
At RamTouch EV Chargers, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and what rights you may have in relation to your information.
Last updated: 10 June 2026
Privacy Built Around Transparency
We collect personal information only where it is needed to operate our website, process orders, provide customer support, improve our services, comply with legal obligations, or communicate with you where permitted by law.
About This Policy
This Privacy Policy applies to personal information collected when you visit ramtouchshop.com, place an order, contact us, subscribe to communications, interact with our website, or use our services.
This Policy does not apply to third party websites, platforms, or services that may be linked from our website. Those third parties are responsible for their own privacy practices.
Data Controller
RamTouch EV Chargers, operated by iGreen Power Technology Co., Limited, is the data controller responsible for personal information collected through our website and services where we determine the purposes and means of processing.
Our postal address is Room 1508, 15th Floor, Phase 2, Yalan Center, 625 Nathan Road, Mong Kok, Hong Kong.
Information We Collect
We may collect different categories of personal information depending on how you use our website and services.
Your name, username, account identifier, or similar identifiers.
Your email address, billing address, delivery address, and phone number.
Your IP address, browser type and version, device information, operating system, time zone setting, approximate location, and other technical information.
Information about how you use our website, including referral source, page views, navigation paths, session duration, and website traffic data.
Information you provide when creating or managing an account, such as your email address and profile details where applicable.
Details about purchases and orders, including product information, order number, delivery details, payment status, and transaction records.
Your marketing preferences, newsletter subscription status, and communication preferences.
The content of messages you send to us by email, website form, WhatsApp, or other support channels, including related metadata and attachments.
How We Collect Information
We collect personal information directly from you when you place an order, create an account, contact us, subscribe to a newsletter, submit a form, request support, or provide feedback.
We also collect information automatically when you use our website, including through cookies and similar technologies. For more details, please read our Cookie Policy.
View Cookie PolicyInformation From Third Parties
We may receive personal information from third party service providers where necessary for website operation, payment processing, fraud prevention, analytics, advertising, delivery, customer support, and order fulfilment.
These providers may include Shopify, payment processors, logistics providers, analytics providers, advertising platforms, email marketing services, and fraud prevention tools.
How We Use Your Personal Information
We use personal information for the purposes described below, depending on your relationship with us and the services you use.
Website and Business Administration
To operate, maintain, secure, and improve our website and business systems.
Legal basis: legitimate interestsOrders and Payments
To process orders, payments, invoices, delivery, returns, refunds, and customer service requests.
Legal basis: performance of a contract and legal obligationCustomer Support
To respond to enquiries, complaints, warranty claims, after sales requests, and product support communications.
Legal basis: legitimate interests and performance of a contractService Communications
To send order confirmations, shipping updates, payment notices, support messages, and other non marketing communications.
Legal basis: performance of a contract and legitimate interestsMarketing Communications
To send newsletters, offers, product updates, or promotional communications where you have subscribed or where permitted by law.
Legal basis: consent or legitimate interests where permittedAnalytics and Improvement
To understand website usage, improve website performance, improve products, and enhance customer experience.
Legal basis: consent where required, otherwise legitimate interestsFraud Prevention and Security
To detect, prevent, and investigate fraud, abuse, security incidents, unauthorised access, and harmful activity.
Legal basis: legitimate interests and legal obligationLegal Compliance
To comply with tax, accounting, product safety, consumer protection, data protection, and other legal obligations.
Legal basis: legal obligationMarketing Preferences
If you subscribe to our newsletter or marketing communications, we may use your contact details to send you information about RamTouch products, offers, updates, and services.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us. We will not sell your personal information to third parties for their own direct marketing.
Cookies
Our website uses cookies and similar technologies to support shopping cart functions, checkout, security, fraud prevention, analytics, website improvement, and marketing.
You can manage cookie preferences through the cookie banner or cookie settings available on our website, where provided. Blocking all cookies may affect website functions.
View Cookie PolicyWhen We Share Personal Information
We may share personal information with trusted third parties where necessary for the purposes described in this Policy.
Internal Personnel
Employees, officers, contractors, and support staff who need access to provide services and support.
Service Providers
Suppliers, subcontractors, insurers, professional advisers, IT providers, hosting providers, and business support providers.
Payment Providers
Payment processors and checkout providers that process payments and help protect transactions.
Shipping Providers
Logistics providers, warehouses, postal services, couriers, and fulfilment partners used to deliver orders.
Analytics and Advertising Providers
Analytics, marketing, advertising, and measurement providers where allowed by law and your cookie choices.
Legal and Compliance Recipients
Authorities, courts, regulators, advisers, or other parties where required by law or needed to establish, exercise, or defend legal rights.
If we sell, transfer, or reorganise part of our business or assets, personal information may be transferred as part of that transaction where permitted by law.
Third Party Payment Services
We use third party payment services to process payments made through our website. When you make a payment, payment information may be collected and processed directly by the relevant payment provider.
Such payment providers may act as independent controllers of your personal information for payment processing purposes. Their processing is subject to their own privacy policies and applicable data protection laws.
Shopify Privacy PolicyInternational Data Transfers
Your personal information may be transferred to, stored in, or accessed from countries outside your country, the European Economic Area, or the United Kingdom. These countries may have data protection laws that differ from those in your location.
Where required by applicable law, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses, contractual protections, technical safeguards, organisational measures, or other lawful transfer mechanisms.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, legal compliance, tax, accounting, fraud prevention, dispute resolution, and record keeping.
We typically retain order and transaction records for up to seven years for tax and accounting purposes. Newsletter subscription information is generally retained until you unsubscribe or request deletion, unless we need to retain limited information to respect your opt out choice.
Security
We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.
Electronic transactions through our website are protected using encryption technologies where available. However, transmission of information over the internet can never be guaranteed as fully secure.
Your Responsibilities
If you create an account, you are responsible for keeping your login details confidential and for choosing a secure password.
Please contact us promptly if you believe your account, order information, or communication with us has been compromised.
Your Privacy Rights
Depending on your location and applicable law, including the GDPR and UK data protection laws, you may have rights in relation to your personal information.
You may request a copy of the personal information we hold about you.
You may ask us to correct inaccurate or incomplete personal information.
You may ask us to delete personal information in certain circumstances.
You may ask us to restrict how we use your personal information in certain circumstances.
You may ask to receive certain personal information in a structured, commonly used, machine readable format.
You may object to certain processing, including direct marketing.
Where processing is based on consent, you may withdraw that consent at any time.
You may lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed.
To exercise your rights, please contact us using the contact details below. We may need to verify your identity before responding to your request.
Third Party Websites
Our website may contain links to third party websites, services, or platforms. We do not control those third parties and are not responsible for their privacy policies, cookie practices, or content.
Please review the privacy information of any third party website before providing personal information to them.
Updating Your Information
Please contact us if personal information we hold about you is inaccurate, incomplete, or needs to be updated.
Keeping your information accurate helps us process orders, deliver products, and respond to support requests more efficiently.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, data practices, or business operations.
When we update this Policy, we will revise the “Last updated” date at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us.
Postal Address: Room 1508, 15th Floor, Phase 2, Yalan Center, 625 Nathan Road, Mong Kok, Hong Kong